Terms of Service

1. Agreement to Terms

By accessing or using the Chativ platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access the Service.

Service Provider:
FOP Herasymiuk Nataliia Borysivna
78/2 Myru Ave., apt. 1a, Khmelnytskyi 29015, Ukraine
Tax Number (RNOKPP): 2871021324

2. Description of Service

Chativ is an enterprise SaaS platform that provides:

AI-powered chatbot creation and management
Multi-channel messaging integration (Instagram, Facebook, WhatsApp, website widget)
Conversation automation, lead capture and handover to a human
Analytics and reporting features

3. User Accounts

To use the Service, you must create an account. You are responsible for:

Providing accurate and complete registration information
Maintaining the security of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree not to use the Service to:

Violate any applicable laws or regulations
Send spam, unsolicited messages, or promotional content without consent
Harass, abuse, or harm others
Distribute malware or harmful code
Attempt to gain unauthorized access to the Service
Violate third-party platform terms (Meta, etc.)
Use the Service for illegal activities

5. Third-Party Integrations

Our Service integrates with third-party platforms including Meta (Facebook, Instagram, WhatsApp). Your use of these integrations is subject to the respective platforms' terms of service. We are not responsible for the actions or policies of third-party services. When you process personal data of your customers through the Service, our Data Processing Agreement applies and forms part of these Terms.

6. Payment and Billing

Paid plans are billed according to your selected subscription. Payment terms:

Refunds are handled according to our Refund Policy
Prices may change with 30 days advance notice
Failure to pay may result in service suspension
You can cancel your subscription at any time

7. Intellectual Property

The Service and its original content, features, and functionality are owned by FOP Herasymiuk Nataliia Borysivna and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of any content you upload or create using the Service. By using the Service, you grant us a license to use your content solely for providing the Service.

8. Limitation of Liability

To the maximum extent permitted by law, FOP Herasymiuk Nataliia Borysivna shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising from your use of the Service.

9. Service Availability

We strive to keep the Service available but do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or circumstances beyond our control.

10. Termination

We may terminate or suspend your account immediately, without prior notice, for:

Breach of these Terms
Violation of applicable laws
Fraudulent or illegal activity
Non-payment of fees

Upon termination, your right to use the Service will immediately cease. You may request export of your data within 30 days of termination.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of Ukraine. Disputes that cannot be settled through negotiation shall be resolved by the competent courts of Ukraine.

13. Contact

For questions about these Terms, please contact:
Email: [email protected]

Company Address:
FOP Herasymiuk Nataliia Borysivna
78/2 Myru Ave., apt. 1a, Khmelnytskyi 29015, Ukraine