Refund Policy

1. Free trial

You can try Chativ free of charge during the trial period. No card is required and nothing is charged, so you can evaluate the platform risk-free.

2. How plans are paid

Starter and Pro are paid by Visa or Mastercard via monobank one month in advance; each payment extends your plan by one month. There are no automatic charges — you pay for the next month yourself in the “Billing” section. Prices are in hryvnias, with no extra fee for card payments. Enterprise and call minutes are paid by invoice.

3. Cancelling the service

You can cancel at any time: simply do not pay for the next month or write to [email protected]. Access remains until the end of the paid month.

4. When we issue refunds

• On request, we refund the unused full days of the current paid month on a pro-rata basis
• Duplicate or erroneous charges — full refund of the overpaid amount
• The Service was unavailable through our fault for more than 72 consecutive hours — pro-rata refund for that time
• Other cases where a refund is required by applicable law

5. What is not refunded

Days of the paid month that have already passed, call minutes already used, and payments for workspaces suspended for violating the Terms of Service.

6. How to request a refund

Write to [email protected] from your account email address and state the payment date. We reply within 5 business days; the money is returned to the card you paid with, usually within 5–10 business days depending on your bank.